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MESSAGE-ON-HOLD
Did
you know that 70% of business callers are placed on-hold?*
That callers listening to a message and/or music-on-hold will
stay on the line for up to 3 minutes longer?* And that 60%
of on-hold callers hang up if they experience silence and 30%
never call back?*
*
Statistics taken from Telemarketing Magazine, CNN Survey, Cellular
Marketing Magazine and Media Rate analysis.
Prevent
your callers from hearing competing radio ads. Provide a consistent
positive impression to all callers.
Assure callers that they are still connected and will be looked
after in short order. Provide answers to frequently-asked questions
about your products/services.
You
can download a Message-On-Hold
sound sample in MP3 format, performed by Caroline H.
You
can download a Message-On-Hold
sound sample in MP3 format, performed by Joe L.
You
can download
a Message-On-Hold sound sample in MP3 format, performed by Kathy
K.
You
can download a Message-On-Hold
sound sample in MP3 format, performed by Trevor S.
You
can download
an MTS Centre sound sample in MP3 format, performed by Darren
Pallen.
QUESTIONS
TO ASK WHEN CHOOSING A MESSAGE-ON-HOLD PROVIDER:
1.
Does your proposed message-on-hold provider use the absolute latest
in messaging technology? How are your messages changed? Are your
changes made using outdated cassette tapes or CDs? If so, there
is a very good chance that you will be the person responsible
for managing multiple cassettes or CDs. At Darren Pallen Productions,
we use only I.P. based remote load MP3 flash memory hardware.
We are proud to say that we are among the very few companies in
Canada that has made both the investment and commitment to offer
this cutting-edge technology to our valued customers. This hardware
offers stunning sound reproduction (the best in the industry)
and allows us to manage your message changes remotely from our
studio so you can concentrate on getting your daily tasks complete.
2.
Does your proposed message-on-hold provider produce custom holiday
season messages for you? Not only do we provide holiday music
beds and warm holiday greetings, we mix these with your existing
custom marketing messages. In other words, your on-hold system
continues to function as a valuable sales tool while simultaneously
greeting your customers with holiday season specific greetings
and music. Many message-on-hold companies produce one generic
holiday tape and send it to every customer. This is nothing more
than a cost and time-saving shortcut, and it is one that we refuse
to accept.
3.
Does your proposed message-on-hold provider use currently
employed, major-market voice talent? By "currently employed"
we mean: Does the voice talent currently work every day in public
radio or television? There are many people available with "good"
voices. But the overwhelming majority is not good enough to work
professionally every day and get paid for it. At Darren Pallen
Productions, we choose our voice talent carefully. We do not use
"former" voice talents. Our announcers are currently
employed in a major market within North America. And for good
reason. The telephone is often your very first contact with your
customers. We think your voice talent should be the very best
available.
For
a quote based on your needs, be sure to contact
us.
© 2008 DARREN PALLEN PRODUCTIONS
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